STRATEGY

 

Not sure where to start? Thanks to our unique breadth of experience, we can jump into a project of any size and help you understand the big picture, define goals, and meet your objectives. Services include:

  • Program management - hands-on, focused support for ongoing projects, from initial program planning and tactics to ongoing execution and deliverables

  • Project management - hands-on, focused support for specific projects

  • Process development - development and setup of processes to support internal operations, employee onboarding, market expansion, content management and localization, cross-group collaboration

  • SharePoint site development

 

CONTENT

From technical white papers to corporate communications, we are experts at helping you craft and publish clear, consistent content that your audience will understand and want to read. Services include:

  • Technical content development - product, technology, service, and procedural guidance

  • Non-technical content development - internal operations guidance, case studies, best practices

  • Website management, content development, and support

  • Editorial services - copywriting, editing, translation cleanup, video transcription

  • Online and print publishing

 

MARKETING

Content is king, but you still have to make sure that people see your content. Let us help you create a marketing strategy that will achieve your objectives while maximizing your return on investment. Services include:

  • Audience, market, and competitive research

  • Customized marketing plans

  • User experience and information experience refinement

  • Search engine marketing (SEM) and search engine optimization (SEO)

  • Online and print advertising copy

  • Social media setup - blogs, Twitter, Facebook LinkedIn, etc.

 

OUTREACH

Keep your audience engaged and growing. Services include:

  • Direct communications - newsletters, blogs, magazines

  • Social media communications -  blogs, Twitter, Facebook LinkedIn, etc.

  • Social media engagement - conversation monitoring and direct customer interaction

  • Technical forum moderation

  • Content localization strategy and facilitation